LAST UPDATED MAY 2024 – UPDATED T&Cs ARE ATTACHED TO EACH BOOKING – PLEASE ENSURE THEY ARE READ AND YOU HAVE AGREED TO THEM PRIOR TO PAYMENT OF A DEPOSIT. TO BE SIGNED BY OVER 18’S ONLY. IF YOU ARE UNDER 18 PLEASE NOTIFY US IMMEDIATELY. Chelmsford Bunny Lodge reserve the right to update our terms and conditions and they will always be included on your booking email so we recommend reviewing each time to ensure you are in agreement prior to payment of your deposit. Booking and Payment • Bookings are only secured once deposit has been received, this should be no later than 48 hours after the booking confirmation has been sent to you, after this time the system will automatically cancel the booking in the system and we can not guarantee availability after a booking has been cancelled. • Should you miss the deposit deadline, we will only reinstate a booking once (subject to as when a booking is cancelled it automatically goes to the next person our waiting list). This is to avoid people trying to ‘push out’ the deposit payment by booking and cancelling multiple times as this is unfair to our other customers who may require these dates. Please only request your booking when you are ready to pay your deposit within 48 hours. • Our charges are for 24 hour booking slots starting between 6pm & 7pm on day of drop off, collection will be between 6pm & 7pm on day of collection. We do not do drop offs or collections on any Saturdays or over bank holiday weekends. There may be other dates through the year as we decide, we will notify you of these dates should they impact your booking. Please plan for these days and times – we can not prebook any other times for you and may not be available if you are running late (just not turning up by 7pm is not acceptable – If you will not meet this time slot due to a last minute emergency please contact us ASAP to discuss.) • Payment must be received in full no later than 48 hours prior to the start of your pet staying with us. You will have received the link 7 days prior to your stay. • Please note we have a standard 2 night minimum stay off peak, this may be longer during bank holidays, seasonal holidays or at our discretion. We will let you know at the time of your booking enquiry. • We reserve the right to choose to not accept a booking request. We require the guests FULL medical history as early as possible through completion of the pet profile as this may flag something that influences this decision. If you do not let us know until nearer arrival/day of arrival we will still make the same decision as we would have had we had the information earlier (time pressure will not change this it will just leave you with less time to sort alternative care). • Booking will only be taken in advance of arrival date where deposits are paid no later than 48 hours prior to arrival (subject to availability). Deposit • DEPOSITS ARE DUE WITHIN 48 HOURS OF RECEIVING THE DEPOSIT LINK – AFTER THIS TIME THE SYSTEM WILL AUTOMATICALLY CANCEL THE BOOKING AND WE CAN NOT GUARENTEE AVAILABILITY. • We request a non refundable deposit of 25% to secure your booking within 48 hours of the booking confirmation being sent to you, a further non refundable deposit to 50% of the total booking value is due one month prior to your booking start date and the balance 48 hours prior to arrival. Failure to pay by these deadlines may result in your booking being cancelled and deposits are non refundable in this instance. Please note we will send payment reminders for the deposit payments and require payment within 48 hours of these reminders otherwise we may cancel your booking and release the dates to our waiting list. • PLEASE NOTE – all deposits are non refundable and non transferable to alternative dates. If you are booking a holiday you are doing so with knowledge of the global pandemic of COVID and as such, should ensure your insurance have cover for any cancellation of pet boarding and we can provide you with the paperwork to support your claim. • Deposits are NON TRANSFERABLE to other dates. • The final balance is due no later than 48 hours PRIOR to your pet arriving with us. • If we are unable to accept your pet due to you not adhering to the T&Cs you will not get back your deposit – we ask to you to read and sign these T&Cs prior to your booking and paying the deposits to ensure you agree. Pricing Our pricing changed on 1st January 2024 – all bookings made now are at the updated pricing which can be found on our website (please note this may be subject to change.

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Vaccinations (Rabbits only) For the safety of all of our guests all rabbits must have up to date vaccinations for Myxomatosis, RHD and RHD2. There are different vaccination combinations available to cover this (either 2 single injections or one new injection – your vet will be able to advise what your rabbit needs depending upon their vaccination history). We will ask for proof of this (you vet will be able to provide you with a document confirming this). If is your responsibility to check your pet is fully vaccinated and provide us with the vet confirmation – failure to do so may mean we are unable to accept your pet into our accommodation and your deposit will be non refundable. If you have any queries regarding vaccinations please contact us. Communal Space We have areas that any guest can use for exercise however we require your approval for your pets to be allowed into this space (whether that be inside or outside). Only bonded guests will be in the space together. No unbonded guests will come into contact with any other guests. Health & Wellbeing • We require details of any known or previous medical conditions at time of booking (we may need to contact your vet for further information) and no later than one month prior to check in using our online check in form. The details of the medical disclosure may result in us not being able to board your pet – please ensure this info is provided ASAP. • We are only able to accept healthy pets and will conduct health checks upon arrival at Chelmsford Bunny Lodge. We are unable to accept any pets with parasites, worms, mites, snuffles, weeping eyes/ears or any contagious conditions. We also cannot accept guests with ‘dirty bums’ or who are incontinent without prior booking – these guests may incur an extra charge. We cannot accept pets on medication or requiring additional care without prior agreement and this may incur an additional charge. • If your pet has a previous medical history please notified your vet that they will be coming into boarding with us and give permission for them to share your pets medical history with us or with our vet. • If your pet becomes ill while in our care we will contact you (or your emergency contact if you are unavailable immediately). By booking with Chelmsford Bunny Lodge you authorise us to seek vet care for your pet if we believe it is necessary, we will try to contact you first. However, if we are unable to contact you or your emergency contact we will continue with vet care is necessary. • We will take any unwell guest to the vet we are registered with as a boarding business (Spring Lodge), including their partner out of hours service. • All medical fees (consultations and treatment) will be the sole responsibility of you as the owner of the pet. We will keep you up to date with the vet’s recommendations. However, if you are not contactable we will authorise the vets care on your behalf in line with the vets recommendations. PLEASE NOTE – If you have a maximum budget for vet care, please notify us so we can ensure the vet is aware with any treatment recommendations. • We accept no liability for any pets that become ill or pass away while staying at Chelmsford Bunny Lodge. • In the unfortunately incident a pet may pass away we will ask our vets to look after your pet until your return. Staff We may have times where we employee additional staff to assist with the running of our business. We will ensure they are fully trained to continue to provide the high standard of service that you expect from Chelmsford Bunny Lodge and they will be fully included on our boarding insurance. Owner Access to Accommodation In the best interest of all our paying guests we DO NOT allow owner access to our accommodation to settle in guests. We are happy for you to check in with us to see how they are getting on and share photos but we only allow our staff access to the accommodation. PLEASE DO NOT ASK WHEN YOU ARRIVE, THIS WILL NOT CHANGE OUR MIND AS WE ARE NOT INSURED FOR YOU TO BE ON THE PROPERY – BY SIGNING OUR T&C’S YOU AGREE TO THIS, PLEASE ENSURE ALL OWNERS/PEOPLE DROPPING OFF ARE AWARE OF THIS AND HAPPY TO ACCEPT THIS. We do not offer in person viewing of the accommodation to avoid disturbing the guests already in our care however we are happy to offer video tours and meetings to show new prospective customers the accommodation. Guest photos We take photos of our guests during their stay and share these on our social media and website. We do not post guest names or tag owners or share any identifiable information, we recommend owners do not comment/tag themselves on any social media posts which may let people know they are away and cannot be held responsible if they do. All photos remain the sole property of Chelmsford Bunny Lodge and may be used in our advertising and however we see fit. If you would not like pictures of your pet taken please notify us via email prior to their stay. Communication Through signing our T&Cs you will be added to our mailing list as a ‘legitimate interest’. We use mailchimp to manage our updates (which you can unsubscribe from at any point) and our own email info@essexrabbitboarding.co.uk to contact you regarding your bookings or enquiries. Late Collection and Failure to collect pets We will look after your pet until the agreed collection time. If you need to change the date or time please contact us asap to check we have availability and additional charges may apply. Please DO NOT assume because you have emailed us that is us accepting a booking extension, please look out for our reply. It is your responsibility to pick your pet up at the agreed date or time UNLESS you receive a booking update from us with new details. If you have not collected your pet at the agreed time we will contact you or your emergency contact immediately. We will continue to try to contact you for 7 days from the agreed collection time. If we are still unable to contact you after this time we will seek to rehome your pet. You will remain liable for additional boarding charges with us or at other boarding establishments if we do not have space, as well as any charges associated with rehoming your pet. Chelmsford Bunny Lodge reserve the right to update our Terms and Conditions at any time. The most up to date Terms and Conditions are always attached to your booking link when you first confirm and with the first deposit payment link – please ensure you review and are in agreement to these each time prior to payment of your deposit.