Chelmsford Bunny Lodge Terms & Conditions

Last Updated: August 2026

Please read these Terms & Conditions carefully before paying your deposit.

The latest version of our Terms & Conditions is attached to every booking confirmation and deposit email. As these may be updated from time to time, it is your responsibility to review them and ensure you agree to them before making any payment.

These Terms & Conditions must be signed by a person aged 18 or over. If you are under 18, please notify us immediately.

1. Updates to these Terms & Conditions

Chelmsford Bunny Lodge reserves the right to amend these Terms & Conditions at any time. The most current version will always be attached to your booking confirmation and deposit payment link. The date of the latest revision is shown at the top of this document for your convenience.

By paying your deposit, you confirm that you have read and accepted the latest version of these Terms & Conditions.

2. Booking & Payment

Securing Your Booking

Bookings are only confirmed once the required deposit has been received.

Deposit deadlines are:

• Bookings made more than 7 days before arrival: Deposit must be paid within 48 hours of the booking confirmation.
• Bookings made within 7 days of arrival: Deposit must be paid within 24 hours of the booking confirmation.

If payment is not received within the required timeframe, your booking will automatically be cancelled and availability cannot be guaranteed.

If you no longer require your booking, please let us know as soon as possible.

Reinstating Cancelled Bookings

If your booking is cancelled because the deposit deadline was missed, we will only reinstate the booking once, subject to availability.

This policy is in place because cancelled bookings are automatically offered to customers on our waiting list. We do not allow repeated booking and cancellation requests to delay deposit payments, as this is unfair to other customers.

Please only request a booking when you are ready to pay the deposit within the required timeframe.

Boarding Times

Boarding is charged in 24-hour periods.

• Drop-off: Between 6:00pm and 7:00pm
• Collection: Between 6:00pm and 7:00pm

We do not offer drop-offs or collections:

• On Saturdays
• Over Bank Holiday weekends
• On any additional closure dates we may announce throughout the year

If closure dates affect your booking, we will notify you.

Alternative drop-off or collection times cannot be pre-booked.

If an emergency means you will be late, please contact us immediately. Simply failing to arrive by 7:00pm without contacting us is not acceptable and we can not guarantee we would be able to extend a booking at the last minute.

Payment Schedule

• 25% non-refundable deposit within the required booking timeframe.
• A second non-refundable payment is due one month before arrival, bringing the total non-refundable amount to 50% of the booking value.
• Remaining balance must be paid 48 hours before arrival.

Payment links are sent at least 7 days before your stay.

Failure to meet any payment deadline will result in cancellation of your booking and all deposits paid will remain non-refundable.

Minimum Stay

Our standard minimum stay is:

• 2 nights during off-peak periods

Longer minimum stays may apply during:

• Bank Holidays
• Seasonal holidays
• Busy periods
• At our discretion

You will be advised of the applicable minimum stay when booking.

Acceptance of Bookings

We reserve the right to refuse any booking.

A full medical history must be provided as early as possible via your Pet Profile. Medical information may affect whether we can accept your pet.

If important medical information is only disclosed shortly before arrival or on the day of arrival, we will still make the same decision we would have made if the information had been provided earlier. Late disclosure will simply reduce the time available for you to arrange alternative care.

Bookings can only be accepted where required deposits have been received before arrival (subject to availability).

If a booking is cancelled because you have failed to comply with these Terms & Conditions, we reserve the right not to accept future bookings.

3. Deposits

All deposits are:

• Non-refundable
• Non-transferable to alternative dates

Deposit schedule:

• 25% non-refundable deposit within the required booking timeframe.
• A second non-refundable payment is due one month before arrival, bringing the total non-refundable amount to 50% of the booking value.
• Remaining balance must be paid 48 hours before arrival.

Failure to meet payment deadlines will result in cancellation and deposits will not be refunded.

It is our customers responsibility to should ensure their travel insurance includes cover for pet boarding cancellation in case their holiday is cancelled. We are happy to provide supporting documentation for insurance claims where applicable.

If we are unable to accept your pet because you have not complied with these Terms & Conditions, your deposits will not be refunded.

4. Pricing

Current pricing is always available on our website.

Prices are only guaranteed once:

• your booking has been confirmed; and
• your deposit has been paid in accordance with these Terms & Conditions.

If our prices increase after your deposit has been paid, your confirmed booking will remain at the original quoted price.

We reserve the right to change prices for future bookings at any time.

Website:
https://www.essexrabbitboarding.co.uk/#pricing

5. Rabbit Vaccinations

For the safety of all guests, rabbits must have current vaccinations against:

• Myxomatosis
• RHD
• RHD2

Proof of vaccination must be provided before arrival.

Failure to provide vaccination evidence before arrival will result in us being unable to accept your rabbit and your deposits will remain non-refundable.

We recommend sending vaccination evidence when making your booking. During peak periods or for last-minute bookings we may request this immediately.

6. Communal Exercise Areas

We have communal indoor and outdoor exercise areas available. These are on a patio area (and not grass) to ensure that we can clean the area between guest access.

Your pets will only use these areas with your permission.

Please note:

• We cannot guarantee access to communal areas.
• We cannot guarantee how long guests will have access.
• If your pets require a larger area or for long periods, please book larger accommodation.

Only bonded pets will share communal exercise areas at the same time.

Unbonded guests will never come into contact with each other.

7. Health & Wellbeing

You must disclose all known or previous medical conditions:

• when booking; and
• no later than one month before arrival via our online check-in form.
• Immediately should their medical history change between booking and arrival.

We may contact your vet for additional information.

Medical history may affect whether we can accept your pet.

We only accept healthy pets.

All pets receive a health check on arrival.

We cannot accept pets with:

• parasites
• worms
• mites
• snuffles
• weeping eyes or ears
• contagious illnesses

We also cannot accept pets with dirty bottoms or pets suffering from incontinence unless agreed prior to your booking. Additional care charges may apply.

Pets requiring medication or additional nursing care must be agreed before booking and may incur additional charges.

If your pet has a medical history, please notify your veterinary practice that they will be boarding with us and authorise them to share medical records with Chelmsford Bunny Lodge or our veterinary practice if required.

Veterinary Treatment

If your pet becomes ill during their stay:

• we will attempt to contact you first;
• if unavailable, we will contact your emergency contact.
• If neither can be reached and veterinary treatment is required, by signing these T&Cs you authorise Chelmsford Bunny Lodge to seek veterinary care on your behalf.

We use Spring Lodge Veterinary Hospital, including their nominated out-of-hours service.

We can not guarantee we can take your pet to their regularly vet practice.

All veterinary consultation fees, treatment costs and associated expenses remain the responsibility of the owner.

If you have a maximum spending limit for emergency veterinary treatment, you must tell us before your pet’s stay so we can notify the veterinary practice.

We will keep you informed of veterinary recommendations wherever possible.

While every possible care is taken, Chelmsford Bunny Lodge accepts no liability for pets that become ill or pass away during their stay.

If, sadly, a pet passes away whilst boarding with us, our veterinary practice will care for them until your return.

8. Staff

From time to time we may employ additional members of staff.

All staff will:

• receive appropriate training;
• maintain our expected standards of care; and
• be covered under our boarding insurance.

9. Owner Access

For the safety and wellbeing of all guests:

Owners are not permitted inside our accommodation areas.

This policy applies to every customer without exception.

We are happy to provide updates and photographs during your pet’s stay.

Please do not ask for access on arrival, as we are not insured to allow visitors onto the accommodation areas.

By signing these Terms & Conditions you confirm that everyone delivering or collecting your pet understands and accepts this policy.

10. Viewing the Accommodation

To avoid disturbing our boarding guests, we do not offer in-person accommodation tours.

Instead we offer video tours and online meetings.

These will be arranged at suitable times to minimise disruption and may not be available during peak periods.

Accommodation photographs are also available on our website and social media.

We will never show other customers’ pets during video calls.

11. Guest Photographs

We regularly photograph guests during their stay.

These photographs may be used:

• on our website;
• on social media;
• in advertising; and
• in promotional materials.

We never identify pets by owner name or tag owners.

Owners are advised not to identify themselves on social media posts if doing so could indicate they are away from home.

All photographs remain the property of Chelmsford Bunny Lodge.

If you do not wish your pet to be photographed, please notify us by email before their stay.

12. Communication

By accepting these Terms & Conditions, you agree that we may contact you regarding your bookings and enquiries.

You will also be added to our mailing list under our legitimate interest basis.

Marketing emails are managed through Mailchimp and include an unsubscribe link should you wish to opt out at any time.

Booking-related communication may also be sent from:

info@essexrabbitboarding.co.uk

13. Late Collection & Failure to Collect

Your pet will be cared for until the agreed collection time.

If you require an extension, please contact us as soon as possible.

Additional boarding charges may apply.

Please do not assume that emailing us automatically confirms an extension.

Your booking is only amended once you have received confirmation from us.

If your pet is not collected at the agreed time:

• we will contact you immediately;
• if necessary, we will contact your emergency contact.

If we are unable to contact either you or your emergency contact within 7 days of the agreed collection date, we reserve the right to arrange for your pet to be rehomed.

You remain responsible for:

• all additional boarding charges;
• boarding costs at another establishment if required; and
• any costs associated with rehoming your pet.

Acceptance

By paying your deposit, you confirm that:

• You have read these Terms & Conditions.
• You understand and agree to them.
• You are aged 18 or over (or have notified us if you are under 18).
• You accept that the latest version of these Terms & Conditions applies to your booking.